Whitemoon Care · Service Plan
Cared for, for a lifetime.
A single service plan that looks after the everyday wear, the small accidents, and the quiet repairs your jewellery will need over the years — carried out by our own jewellers at our New York atelier. No co-pays, no outside adjusters.
This is a service plan for repair and upkeep — not an insurance policy. Theft, loss and mysterious disappearance are handled separately, through our insurance partner (see §12).
Section 01 · Plans & pricing
Four ways to keep your piece at its best.
Every plan is a one-time payment made when you buy — a share of the piece’s purchase price, never a monthly fee and never a renewal.
Free Forever
Manufacturing-fault cover, complimentary atelier cleaning and inspection for life, and one resize in the first year.
3-Year Care
Everything in Free Forever, plus accidental-damage repair, unlimited resizing, rhodium re-plating, stone tightening and polishing.
5-Year Care
Our most popular plan — every 3-Year benefit carried out to five full years, the honest span of daily wear on a fine ring.
Lifetime Care
Unlimited covered repairs, centre-stone and side-stone replacement, and benefits you can transfer within 180 days.
No co-pay, no deductible. Total cover across all claims is capped at the purchase price of the covered piece — a standard feature of jewellery service plans (§8).
Section 02 · What’s covered
Every covered service, in plain words.
No loophole fine print. Here is exactly what each plan includes — written by the people who do the work, not by lawyers.
Repair or replacement of any manufacturing fault our jewellers identify.
Complimentary cleaning and inspection at our New York atelier, for as long as you own the piece.
Prong tightening as part of a routine inspection (re-tipping or rebuilding worn prongs is separate).
One free resize within twelve months of delivery, up or down by up to two sizes, on designs that resize.
Eligibility for the Lifetime Upgrade — full credit toward a larger piece, whenever you are ready.
Section 03 · What’s not covered
An honest, short list.
No plan covers everything, and we would rather say so now than at the counter. These apply to every plan.
Theft, loss or disappearance — these need an insurance policy (§12).
Deliberate damage or misuse: chemicals, pools, hot tubs, cleaners, perfume, lotion, contact sport, poor storage.
Work by an outside jeweller, and any damage that follows from it.
Everyday cosmetic wear that does not affect the structure — fine scratches, a little surface dulling.
Metal colour change from skin chemistry, cosmetics or the environment.
Alternative metals (tungsten, titanium, cobalt) we have advised cannot be sized or repaired.
Treated gemstones damaged beyond their original treatment or clarity-enhancement.
Market movement — lab-grown prices shift; this plan does not promise resale or appraisal value.
Section 04 · How it works
From the day it arrives to the day it doesn’t need us.
Plans start on delivery. Ask for service by email or phone. Paid plans need a six-month check to stay active — protection for your stones, not paperwork for us.
Activation
Bought at checkout, active on delivery. A plan is purchased with the piece — it cannot be added afterwards. Cover begins on the carrier’s recorded delivery date.
- One plan, one piece, by SKU
- Cancel within 30 days for a full refund
- A return cancels and refunds the plan
Service
Email or call with your order number, a short description and a few photos. We confirm cover and send instructions to drop off or mail in.
- Drop off at the NYC atelier, no appointment
- Insured mail-in (shipping is yours)
- Most repairs in 7–14 business days
Inspections
Every six months on paid plans — the one condition that keeps cover active. We catch a loose stone or worn prong before it costs you a diamond.
- No fee for the inspection itself
- First due six months after delivery
- Miss two in a row and the plan pauses
Toward any piece worth at least 1.5× the original price.
Section 09 · Lifetime upgrade
Return your piece any time, for full credit toward a larger one.
Every plan holder — Free Forever included — may return the covered piece at any time for credit equal to 100% of its purchase price toward a new Whitemoon piece. Built for the moment a ring outgrows its meaning: the anniversary, the milestone, the upgrade you always meant to make.
The new piece must be worth at least 1.5× the original purchase price.
Lab-grown upgrades toward lab-grown, natural toward natural. No cross-type swaps.
Returned in original condition, or in normal wear kept under your plan.
Original certificates and grading reports accompany the return, where applicable.
Section 12 · Theft, loss & insurance
For what a service plan cannot cover.
A service plan repairs jewellery. An insurance policy replaces it. They are different products, regulated differently — and we think you should have both.
- A-rated carrier
- 50 U.S. states + DC
- Zero-deductible options
Worldwide cover for theft, loss and accidental damage. A dedicated jewellery policy typically covers theft, loss, mysterious disappearance and accidental damage anywhere in the world, with zero-deductible options available.
Whitemoon Jewels is not a licensed insurance agent or broker. We do not sell, underwrite or administer policies; any policy is between you and the insurer. On request we will provide your original purchase documents and appraisal to support a claim.
Sections 05–19 · Terms & fine print
Read it all. Nothing buried.
The complete terms and conditions of the Whitemoon Care plan. Effective [EFFECTIVE DATE].
Add Whitemoon Care at checkout.
Plans are sold once, at the time of purchase. Choose your plan on any product page, or in your cart before you pay.